Privacy Policy

Stories of Our Generations

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Email: storiesofourgenerations@gmail.com

What information we collect, use, and why
We collect or use the following information to provide services and goods,
including delivery:

  • Names and contact details

  • Addresses

  • Date of birth

  • Purchase or account history

  • Payment details (including card or bank information for transfers and
    direct debits)

  • Account information

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Records of meetings and decision

  • Identification documents

  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer
accounts and guarantees:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and
    direct debits)

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

We collect or use the following information for research or archiving purposes:

  • Names and contact details

  • Addresses

  • Recorded images, such as photos or videos

  • Purchase or viewing history

  • Website and app user journey information

  • Personal information used for administration of research

  • Personal information used for the purpose of research

  • Records of consent, where appropriate

We also collect or use the following information for research or archiving
purposes:

  • Racial or ethnic origin as appropriate to the research project
    Lawful bases

Our lawful bases for collecting or using personal information to provide services
and goods are:

  • Consent

  • Consent

Our lawful bases for collecting or using personal information for the operation of
customer accounts and guarantees are:

  • Consent

  • Consent

Our lawful bases for collecting or using personal information for service updates
or marketing purposes are:

  • Consent

  • Consent

Our lawful bases for collecting or using personal information for service updates
or marketing purposes are:

  • Consent

  • Consent

Where we get personal information from

  • People directly

How long we keep information

  • Client contact details will be retained for the duration of the research process.

  • Client contact details will be retained for one year following the completion of the agreed research project.

  • Client contact details will be retained for future research projects with the client unless requested not to.

Who we share information with Other organisations

  • Professional consultants if further research is required and consented by
    the client.

  • Publicly on our website, social media or other marketing and information
    media – only with consent of the client

  • Your right of access - You have the right to ask us for copies of your personal
    data.

  • Your right to rectification - You have the right to ask us to rectify personal data

  • you think is inaccurate. You also have the right to ask us to complete information

  • you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal data in
    certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the
    processing of your personal data in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing
    of your personal data in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the
    personal data you gave us to another organisation, or to you, in certain
    circumstances.

  • Your right to withdraw consent – When we use consent as our lawful basis you
    have the right to withdraw your consent.

  • You don’t usually need to pay a fee to exercise your rights. If you make a request,
    we have one calendar month to respond to you.

  • To make a data protection rights request, please contact us using the contact
    details at the top of this privacy notice.

Under data protection law, you have rights including:

Your data protection rights

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 19 May 2024
Generated privacy notice - general business | ICO